Shipping Policy

Shipment processing time

All orders are processed within 3 to 5 business days. Orders are not shipped or delivered on weekends or holidays. Most of my items are drop shipped so my suppliers will be handling the packaging and shipping your order.

If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


If you noticed, customers from Alaska and Hawaii are not setup to place orders because my suppliers charge extra for the shipping charges which I would have to pass onto you. If you absolutely want a product and willing to pay for the shipping costs, email me and I will get you the extra shipping charges.

Shipping rates & delivery estimates

Items I have onhand:

Small and lighter items will be shipped via USPS and most delivery time is 2 to 3 business days.

Bigger and heavier items will be shipped via FEDEX Ground and delivery time is 2 to 7 business days.

Items I don’t have onhand:

My suppliers will be packing and shipping your orders for us.

Shipment confirmation & Order tracking

You will receive a email once your order has shipped containing your tracking number(s).  Once the package is picked up by the carrier, your tracking number should be trackable. To be on the safe side, the tracking number will be active within 24 hours after receipt.

Customs, Duties and Taxes

Kitchen Merchant is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Kitchen Merchant is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S.

It may change in the future but only to specific countries I feel comfortable and reliable.

Last Updated: Jan 2023